Indego’s slippery seat problem: Riders keep sinking (they know, they’re fixing it)


Since Indego’s relatively successful launch on April 23, we’ve heard the same complaints a number of times about the bikes: The seats are slippery.

I can vouch for this. Twice when I used Indego over the last several weeks, the seat would slowly move downward as I rode, and I’d have to pull over and re-adjust it — only for the same slipping to happen again. And I wasn’t the only one who noticed.

Indego officials say they’ve heard the complaints about the seats on the bikes and are moving to fix them within the “next few weeks.”

Spokesman Andrew Stober said Bike Share leaders have fielded complaints at the customer service line about the seats shifting around a bit. He said the team’s mechanics have looked at the bikes and nailed down the problem. From here, they’re working with the manufacturer and implementing a process to make adjustments to the seats in the next few weeks.

“We would characterize this as a comfort concern,” he said, “not a safety concern.”

He also said that some of the problem is users are adjusting the bike seats incorrectly. Indego will be posting a video within the coming day or two to show you how to correctly adjust the seat in order to minimize or avoid the sinking feeling.

Anyone who finds issues with Indego bikes can contact the customer service line at 844-4-INDEGO.

Thanks for reading another Billy Penn story

Seems you’re the kind of person who really digs in. Want more? Sign up for our free morning newsletter, the easy way to stay on top of Philly news.

Thanks for reading Billy Penn

Like the story above, everything we publish is powered by our members. If you enjoy reading, join today: Just $5/month makes more difference than you’d think.

Thanks for reading! We need you.

Reader donations power our newsroom. If Billy Penn helps you feel more connected to Philly, we’d love to count you as a member. Will you join us?

Lock in your support

Reader support powers our newsroom. A monthly membership helps lock it in.

Can we count on you as a Billy Penn sustainer?

Winning the local journalism game

Thank you: Member support powers our newsroom.

Know someone else who might like our work? Invite them to sign up for our free morning newsletter.