Indego’s slippery seat problem: Riders keep sinking (they know, they’re fixing it)
Since Indego’s relatively successful launch on April 23, we’ve heard the same complaints a number of times about the bikes: The seats are slippery.
I can vouch for this. Twice when I used Indego over the last several weeks, the seat would slowly move downward as I rode, and I’d have to pull over and re-adjust it — only for the same slipping to happen again. And I wasn’t the only one who noticed.
Indego officials say they’ve heard the complaints about the seats on the bikes and are moving to fix them within the “next few weeks.”
Spokesman Andrew Stober said Bike Share leaders have fielded complaints at the customer service line about the seats shifting around a bit. He said the team’s mechanics have looked at the bikes and nailed down the problem. From here, they’re working with the manufacturer and implementing a process to make adjustments to the seats in the next few weeks.
“We would characterize this as a comfort concern,” he said, “not a safety concern.”
He also said that some of the problem is users are adjusting the bike seats incorrectly. Indego will be posting a video within the coming day or two to show you how to correctly adjust the seat in order to minimize or avoid the sinking feeling.
Anyone who finds issues with Indego bikes can contact the customer service line at 844-4-INDEGO.
Philly police arrest man outside Art Museum for ‘soliciting’ photos, with at least 5 officers on scene
Black history: Philadelphia’s explosive and violent 19th century race riots
With 1,000 federal convictions in 40 years, corruption is ever-present in Philadelphia
Women’s hiking hive, outdoor art workshops and wisdom from ‘auntie’: 5 ideas to help Philly millennials flourish
Welcome to Philadelphia, city of ‘implausible sounding things’
Mail ballot applications are open for the May primary — and yes, ‘permanent’ mail voters have to re-apply
My COVID vaccine: After a year of anxiety, what’s a night of freezing cold?
Inside Philly’s 40-year war on homeless encampments
From ‘Land-Based Jawns’ to ‘Freedom Greens,’ these entrepreneurs use food to help Philly heal
In three new ‘First 100 Days’ posters, Philly artists lay out policies for Biden and Harris
The $1 million sinkhole on the Schuylkill River Trail is finally getting fixed
Why aren’t there any Black-owned supermarkets in Philly? These grocers are helping blaze a trail
The five-year saga of Carson Wentz and the Eagles (as told in Carson Wentz GIFs)
The ‘Anti Flower Show Movement’ and the black and white photo sticker all over Philly streets
Neighbors avoid Olney transit hub after mass shooting: ‘I wouldn’t catch it there’
Philly’s only lesbian bar is shutting down, adding to a somber nationwide trend
Politics power move: Cherelle Parker, expected candidate for Philly mayor, elected DRPA chair
Tracking COVID-19 vaccine in Philly and PA: These charts show the pace of inoculation
Mutual aid is booming in Philly. Here’s how you can help.
