Indego’s slippery seat problem: Riders keep sinking (they know, they’re fixing it)

indego-philly-bike-share-riding-900vp
Indego

Since Indego’s relatively successful launch on April 23, we’ve heard the same complaints a number of times about the bikes: The seats are slippery.

I can vouch for this. Twice when I used Indego over the last several weeks, the seat would slowly move downward as I rode, and I’d have to pull over and re-adjust it — only for the same slipping to happen again. And I wasn’t the only one who noticed.

Indego officials say they’ve heard the complaints about the seats on the bikes and are moving to fix them within the “next few weeks.”

Spokesman Andrew Stober said Bike Share leaders have fielded complaints at the customer service line about the seats shifting around a bit. He said the team’s mechanics have looked at the bikes and nailed down the problem. From here, they’re working with the manufacturer and implementing a process to make adjustments to the seats in the next few weeks.

“We would characterize this as a comfort concern,” he said, “not a safety concern.”

He also said that some of the problem is users are adjusting the bike seats incorrectly. Indego will be posting a video within the coming day or two to show you how to correctly adjust the seat in order to minimize or avoid the sinking feeling.

Anyone who finds issues with Indego bikes can contact the customer service line at 844-4-INDEGO.

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