Just shy of three months into Philly’s bike share program, Indego, riders have made very good use of the Rittenhouse location. Billy Penn caught up with Kiera Smalls, community relations manager at Indego, to find out more about bike share habits and expansion plans.
What’s the most-used station?
Rittenhouse, by far. Smalls said “no other station comes close” to the docks on Walnut Street just outside the park. The next most popular stations are a couple hundred trips behind Rittenhouse.
Any specific bike that’s been checked out the most?
Yes, actually. Bike No. 2718 has been checked out 321 times. Smalls said Indego even got a tweet from a rider who noticed he happened to get
that bike the same bike twice in a month. If you’re curious about which bike you have, look for the number on the left side of the bike near the pedal.
Most popular neighborhood?
Fairmount and Graduate Hospital have the most members. Both neighborhoods have a handful of stations nearby, but as noted above, the Rittenhouse dock is still the most frequented.
What’s the most common point A to point B?
Specific answers FTW. University City Station to 23rd and South is the clear winner here, clocking 260 trips since June 30.
What kind of praise does Indego most often hear?
Smalls said a lot of people are really happy with the $15/month membership plan. She recently spoke with someone who spent $8 on a walk-up ride to an event only to realize a membership would have covered the ride. “It’s really affordable and people are finding they’re saving money on their commute,” Smalls said.
About those slippery seats…
Indego acknowledged back in May that riders were having trouble keeping the seats steady, and were slowly sinking as they rode. Those complaints are down, Smalls said, due in large part to simple training: open the clasp near the seat and twist the small black knob inside to adjust the height and keep the seat steady. “We’re present at a lot of events and help people figure out what they can troubleshoot on their own vs. something that’s really wrong,” Smalls explained. Bike mechanics do daily maintenance checks, but if you notice and issue, contact the Help Desk at 844.4.indego (844.446.3346) and firstname.lastname@example.org.
What’s the top complaint Indego gets?
“People just want more stations,” Smalls said. There are gaps in some areas, including Brewerytown, where many riders have requested stations. “We’re obviously trying really hard to get as many more stations as we can.”
The Mayor’s Office of Transportation & Utilities will work out specific expansion plans. In fact, MOTU will begin conversations in the next couple weeks with community leaders and businesses who want stations in Phase II. Contact MOTU with your ideas. Smalls said she’s most excited about focusing on the diversity of riders and getting “all walks of life” on bikes.