Margarita

For many Philadelphians, happy hour means relaxation โ€” a post-work detox with discounted food and drinks. On summer Wednesdays, Center City Sips adds to the allure, with extra-cheap beers, cocktails, wine and appetizers offered at more than 80 locations.

But enticing as the annual promotion is to the office crowd, thereโ€™s another group that views it as something akin to a marathon. Each week around 5 p.m., as the first wave of customers begins marching toward bar stools, hospitality industry workers like servers, bartenders, hosts and cooks are getting ready to run around like chickens with their heads cut off.

Hereโ€™s a first look at what Sips is like from the other side of the line.

โ€˜Youโ€™re pretty much a dog walkerโ€™

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Raรบl, a bartender at Veda on Chestnut near 20th Street, explained that during Sips, โ€œyouโ€™re pretty much a dog walker,โ€ and everyone else is like a dog on a leash you have to keep under control.

โ€œItโ€™s pretty intense, because people are just yelling out drinks and jumping over each other,โ€ he said. โ€œYou have to set the tone for the people. The moment you lose control of the crowd that whole bar is going to be out of control.โ€

Yet he doesnโ€™t dislike the promotion. So far, no one has caused a scene at the 6-month-old Indian restaurant, even though somewhere between 50 to 70 people pack the windowfront bar during Sipsโ€™ peak. Per Raรบl, most of the people coming in are young professionals โ€” and are actually generous tippers. One night someone even slid him a cool $50.

โ€œA lot of the people that come to Sips you might think are stuck-up,โ€ he said, โ€œbut I think theyโ€™re just very good people.โ€

Raรบlโ€™s coworker Harris, a server, often has to turn people away from the dining room, since Sips specials are only available at the bar, but heโ€™s found a way to handle it without getting too much blowback.

โ€œThereโ€™s a word I learned a long time ago,โ€ he said. โ€œItโ€™s called โ€˜no.โ€™ You donโ€™t have to be rude about it, but โ€˜noโ€™.

โ€˜I love working itโ€™

Connor, a barback at Marathon Grill at 18th and Market streets, also doesnโ€™t let Sips faze him.

The restaurant gets to capacity, he said, but thereโ€™s enough staff โ€” and they all help each other out. He maintains that he doesnโ€™t often feel like heโ€™s โ€œin the weeds,โ€ the industry term for having more customers to check on and orders to fulfill than youโ€™re possibly able to handle.

โ€œI love working it,โ€ he confided. โ€œWe got a DJ outside playing good music [and bartenders] serving beer. I mean, it doesnโ€™t get much better than that.โ€

He also described the tips he makes โ€” as a barback, he gets a percentage of what bartenders pull in โ€” as โ€œpretty good.โ€

โ€˜It takes a special kind of personโ€™

Per assistant manager Ryne, Devilโ€™s Alley at 19th and Chestnut experiences a Wednesday rush that lasts from 5:30 p.m. all the way through 10:00 p.m, with close to 200 people flooding the bar at once. His servers do sometimes get โ€œweeded,โ€ he admitted, though as a manager, he wishes it never happened. But still, itโ€™s not a big deal.

โ€œDuring Sips itโ€™s bound to happen at least once,โ€ he said. โ€œ[But if] one server gets weeded, then someone comes and helps them out of the problem, and then theyโ€™re all good.โ€

He described the crowd as โ€œmostly younger,โ€ and noted that tips vary widely โ€” but that itโ€™s always better to be busy than not.

โ€œI served Sips last year, so I know what itโ€™s like,โ€ Ryne said. โ€œYou get so many people that the good and bad will balance itself out. Youโ€™ll always end up making money on Sips.โ€

While he enjoyed the Sips shift, he recognizes itโ€™s not for everyone: โ€œIt takes a special kind of person to have the amount of patience to deal with the volume of people who are heavily intoxicated.โ€

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