Less than three weeks into a mostly glitch-free pilot program, SEPTA is running out of the Key.
As of Wednesday, 9,906 passes had been redeemed for the program that launched June 13. A cap for the program had been set at 10,000 Key cards. SEPTA spokeswoman Carla Showell-Lee said sales would stop at the end of the day today with sales possibly going above the 10,000 mark.
Though new customers won’t be able to purchase the Key, those who already have one will be able to replenish their Key card with new weekly or monthly passes.
Early on, Showell-Lee said, SEPTA experienced issues with web registration for the Key but quickly resolved them. She said the transit organization plans will soon begin combing through data to find out exactly what worked and what didn’t.
Since the launch of the Key, SEPTA ambassadors have been working at stations to help customers with the Key. Showell-Lee said SEPTA would continue to staff them through the fall.
In the pilot program, Key cards have acted as glorified Transpasses, with the only options of purchase being monthly and weekly passes and not as replacements for tokens. SEPTA has not set a date for the full release of the Key. Showell-Lee said SEPTA will continue collecting and examining data from the pilot program before making any estimates about when the Key would be fully available.
In the meantime, if you’re one of the 10,000 people to purchase the Key, SEPTA still wants your feedback.